The pages on this website are published by Park Home Assist Insurance Services which is part of Assist Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority. (“Assist Insurance Services Ltd”), (“us” or “we”) for use by the Assist Insurance Service (“service”).

For clarity, in these terms “you” and “your” means any individual who uses this website and to whom particular personal information relates. References in this Privacy Policy to Park Home Assist shall include any respective subsidiaries as defined in sections 736 and 736A of the Companies Act 1985 (English statute).

Assist Insurance Services Limited is registered in England as company number 5488368, and its registered office is located at: Royal House, Newport Pagnell Road West, Northampton NN4 7JJ, United Kingdom.

Use of Information

We will not collect any information about individuals, except where it is specifically and knowingly provided by them, or by an intermediary acting on their behalf. Examples of personal information we hold include the details about the owner of a park home, such as:

  • Name
  • Mobile telephone number
  • Email address
  • Postal Address

The information collected may be shared by us with selected partners unless you have requested us not to, or you have requested removal of information from our database – as appropriate – (see below), to be used to provide information about other products and services that may be of interest to you.

By providing us with information, you hereby consent to us using this information in accordance with this privacy policy.

We may share non-personal aggregate statistics (group) data about our site, including visitors’ traffic patterns, with partners or other parties. However, unless otherwise stated we do not sell or share any information about individual users.

Telephone calls to us may be recorded for regulatory or training purposes.

We may be requested (and required by law) to disclose any information we hold to a relevant law enforcement or regulatory authority.

Your rights

In addition to our safeguards, your personal data is protected in the UK by the Data Protection Act 1998 (as amended). This act regulates, amongst other things, the personal data we hold and how it may be processed lawfully and fairly. Any personal data should be accurate, relevant and not excessive, it should be kept up to date, where appropriate, and should not be retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what data is held about you and to correct any inaccuracies. You can do this by sending an email to the Park Home Assist team, as described below. You may also be able to amend certain data about yourself online.

Obtaining a copy of your personal data

An individual has the right to see what information is held about them and to correct any inaccuracies. You can do this by contacting us, as described below.

We may charge a reasonable fee for supplying this information to you to cover our administration costs. We may also require some proof of your identity before supplying you with any personal information we hold about you.

Making amendments to your personal data

If you wish to correct any inaccuracies in your personal data, you may be able to do this online. Otherwise, you should contact us as described below. We will not charge you to make such amendments.

Removal of your personal data

You can choose to have any personal data we hold about you on our database removed by contacting us as described below. However, this would mean that any warranties or other services we are currently providing to you would lapse.

Upon receiving your instructions, your personal information will be removed from our database within fourteen working days.

We may charge a reasonable fee for data removal to cover our administration costs.

How to contact us regarding your personal data

We provide the following options for you to obtain, amend or remove your personal information held on our database:

you can send an email to:
you can send mail to: Data Controller, Park Home Assist Insurance Services, Royal House, Newport Pagnell Road West, Northampton NN4 7JJ, United Kingdom.

Policy changes

Any changes to this policy will be posted here.


We make use of cookies on this website for the purposes of tracking your use of the site in order to provide you with a better service. In particular, we use a session cookie to enable us to identify you to our system each time you request a page after you have logged in.

Cookies are small, text-only information files that are sent by us to your web browser. They are stored either in your web browser, or by your web browser on your hard disk. We can access these cookies again as you browse our website. You have the ability to accept or decline cookies by modifying the settings of your web browser. However, you may not be able to use all the interactive facilities of our site if cookies are disabled. For further details about controlling or deleting cookies please visit the About Cookies third party website.


This Privacy Policy covers all websites operated by Park Home Assist. Third Party websites that may be linked to or by our website(s) will be subject to their own privacy policies, and Park Home Assist is not responsible for such sites. You should carefully read the privacy policies of any third party website, before submitting any personal information to that site.

We treat all the personal information held on our database with the utmost care and security. Any personal details we hold will remain completely confidential and will be stored securely within the EEU.

We track and store your IP address (this is your computer’s individual identification number for internet connection) that is automatically logged by our web server. This activity is not unique to our website, your IP address is stored automatically by almost every website on the internet today. We may use this information as an additional safeguard to our website security.

You may also be aware that any communication over the Public Internet, such as email, or website browsing are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered, such is the nature of the Internet. Park Home Assist cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.