Complaint & dispute procedures

Our aim is to provide you with a high quality service at all times, although we do appreciate that there may be instances where you feel it is necessary to lodge a complaint.

If you do wish to complain, please note the three steps below, along with the relevant contact details for each step.

Step 1

In the first instance, please direct your complaint to:
Park Home Assist Insurance Services
Royal House
Queenswood
Newport Pagnell Road West
Northampton
NN4 7JJ

Tel No: 01604 946 791
Email: info@platinumseal.co.uk

Step 2

If you are not satisfied with the subsequent response received from Park Home Assist Insurance Services, please direct your complaint to:
Assist Insurance Company Limited
Level 5, Mill Court
La Charroterie
St Peter Port,
Guernsey
GY1 1EJ

Step 3

Should you remain dissatisfied with the outcome of your complaint with Assist Insurance Company Limited, your legal rights are not affected, and you may wish to contact the Channel Islands Financial Ombudsman:
Channel Islands Financial Ombudsman
PO Box 114
Jersey
Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org
Tel No: +44 (0)1481 722 218
www.ci-fo.org

© Copyright 2025 - Park Home Assist Insurance Services is Scheme Administrator of the Platinum Seal Warranty Scheme which is insured by Assist Insurance Company Ltd, Level 5 Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ. - Assist Insurance Company Limited is regulated under the Insurance Business (Bailwick Of Guernsey) Law 2002. Company registration number 43269.
Park Home Assist Insurance Services, is a part of Assist Insurance Services Ltd, Royal House, Newport Pagnell Road West, Northampton NN4 7JJ, and is authorised and regulated by the Financial Conduct Authority ('FCA'). Our FCA Register Number is 435530. You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Assist Insurance Services and Park Home Assist Insurance Services share a common controller.
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