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Park Home Insurance

Now that you have purchased your dream park home, it is important that you obtain comprehensive insurance for your Park Home and its contents. Park Home Assist (the administrators of the Platinum Seal Scheme) are the UK’s leading providers of Residential Park Home Insurance.

The Park Home Insurance Specialists

Platinum Seal have been working with award-winning Park Home Assist Insurance Services, a UK based park home insurance specialist with more than 19 years’ experience and have been the administrators of the Platinum Seal Scheme since it began. There is very little they don’t know about park homes and park home living.

Park Home Assist offer one of the most competitive and comprehensive policies available for park home owners and have more than 25,000 policyholders throughout the UK.

Every member of the Park Home Insurance Team has a high degree of knowledge about Park Home Insurance, so you can be confident that the person you speak to has a specialist knowledge of Park Homes and that you will receive the right level of cover for your home. Park Home Assist have won many awards for the outstanding customer service they provide to their customers and they have also won an award for their claims service too. If you want the peace of mind of an award-winning claims service, excellent customer service, comprehensive cover and competitive premiums, from a company who understands park homes and park home living, then contact Park Home Assist now on 01604 945 560.

About the Cover

Included As Standard

Our Park Home Insurance policy has been designed for Residential park home owners and is exclusively available from Park Home Assist. Below is an overview of what is included as ‘standard’ with our park home insurance policy.

  • Buildings cover up to £500,000
  • Contents up to £60,000
  • All contents are replaced on a new for old basis, except pedal cycles and clothing
  • Site clearance, transportation and re-siting of replacement home
  • Alternative accommodation and emergency kenneling up to 25% of the buildings sum insured if your home is made uninhabitable by any cause covered under the buildings section of the policy
  • Valuables up to £20,000 within the park home
  • Unlimited freezer contents cover
  • £1,000 replacement locks cover for theft or loss of keys
  • Pedal cycles within the home up to £1,000
  • £1,500 garden furniture cover
  • £5million public liability
  • Money up to £1,000 in total or £2,500 in a safe
  • £7,500 business equipment
  • £2,500 cover for theft from outbuildings or garages
  • Credit cards up to £5,000 in total
  • Trace of water leak up to £5,000
  • £2,500 Escape of oil and metered water

Optional Cover

We understand that one size does not fit all and that you may want to personalise your cover to better suit your requirements. We have taken this into account also which is why we offer you additional cover suitable for your individual circumstances. The type of optional cover that can be added to your policy can include:

  • Accidental damage cover for your buildings and your contents
  • Pedal Cycle Insurance Cover away from your Park Home
  • Money & Credit Card cover away from your home
  • Valuables & Personal Possessions covered away from your park home
  • Mobility Scooter Insurance Cover including £5million Public Liability Insurance
  • £50,000 Legal Protection Cover which includes cover for park operator disputes

Discounts Available and other Benefits

Whilst our premiums are already competitive, there are also a range of discounts you may be entitled to, to save you a little more. They include:

  • Up to 20% No Claims Discount
  • Over 50’s Age Discount of 10%
  • Selected park discounts up to 20%
  • 10% Discount for Residential Park Homes on a licensed Residential Park and the home is covered by the Platinum Seal Warranty or the Park Home is less than 10 years old
  • Recommend a friend and neighbour and get £15 off your next year’s premium for each person you introduce

Payment Options

  • Option to pay by monthly instalments – no deposit necessary
  • Cheque
  • Most major credit and debit cards accepted (At No Additional Charge)
  • We can also accept cash if you want to pop in and have a coffee with some of the team.

Despite being one of the largest Park Home Insurance providers in the UK, outstanding customer service is at the heart of everything they do. At the start of 2024, Park Home Assist were awarded the 2024 Feefo Platinum Trusted Service Award, for the fifth consecutive year, in recognition of the excellent customer service that they provide to their policyholders. The Feefo award is an independent seal of excellence,  awarded only to companies as a direct result of what ratings their policyholders independently provide to Feefo.

Winners! 2022 Personal Lines Broker of the Year Award a British Insurance Award.

We were announced winners of this award and we are delighted. The Personal Lines Broker of the Year Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry. The award is open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. We had to demonstrate how we have responded to the demands and needs of customers with the products that we offer, provide evidence of the service and support we have delivered to customers, along with independent reviews from customers about how they feel about our services to validate the entry.

Read the full article written by the Insurance Post.

We’re Winners of Another British Insurance Award – The Customer Care Award 2022

The Customer Care Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry.  The award is open to any UK-based insurer, broker or MGA who can clearly demonstrate an excellent level of customer care, backed by clear standards and validated monitoring of performance. Park Home Assist had to prove the impact of a customer care strategy along with customer retention levels and client satisfaction to be able to enter this category.

We are delighted to be announced as winners of this award and to win two British Insurance Awards on one night was a tremendous achievement, one which everyone in the company is extremely proud of.

Read more here: Park Home Assist Insurance Winners Of Two British Insurance Awards 2022

Of course, you can have the most comprehensive policy and the most competitive premium, but it is when ‘the chips are down’ when you need to make a claim, is the true measure of the company you are insured with. The Park Home Assist service was recognized in 2017 by the insurance industry, by awarding the Park Home Assist claims team with the Customer Services Initiative Award for claims handling in 2017. They also have an in-house claims coordinator ensuring that your claim is handled efficiently from beginning to end.


© Copyright 2024 - Park Home Assist Insurance Services is Scheme Administrator of the Platinum Seal Warranty Scheme which is insured by Assist Insurance Company Ltd, Level 5 Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ. - Assist Insurance Company Limited is regulated under the Insurance Business (Bailwick Of Guernsey) Law 2002. Company registration number 43269.
Park Home Assist Insurance Services, is a part of Assist Insurance Services Ltd, Royal House, Newport Pagnell Road West, Northampton NN4 7JJ, and is authorised and regulated by the Financial Conduct Authority ('FCA'). Our FCA Register Number is 435530. You can check this on the FCA's Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.
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